Terms & Conditions

Terms & Conditions



Debra Hayes Floral handles returns and refunds in accordance with the Australian Consumer Protection legislation. Any reasonable and legitimate dispute will be resolved by Debra Hayes Floral. Returns and refunds will be processed within 7 business days.

Debra Hayes Floral guarantees the value and quality of all flower arrangements and reserves the right to substitute seasonally whenever needed.

Flower product sold on this website is subject to natural conditions, seasonality, local availability and is a perishable product. Any disputes relating to floral products will need to be communicated to us within 24 hours of receipt at [email protected]


Pricing is published in Australian Dollars (AUD). Pricing includes GST and excludes any applicable delivery costs. Delivery costs are calculated at checkout. All pricing on this website is subject to change without notice.


All product information, images and descriptions are for illustration purposes only and do not reflect or represent the final product. Style and product choice remain at the discretion of Debra Hayes Floral and may be subject to change from what is communicated without notice.

Any images related to a product are for demonstration purposes only, specific floral choices and presentation will change with every order. Where product substitutions occur, products of equal or greater value will be used.


We deliver Tuesday to Saturday and special event days.

Orders placed online for same day weekday delivery need to be received by 10am.

Saturday deliveries are required by 3pm Friday.

Please contact the store on (08) 9227 1865 with any special requests outside this scope.

Deliveries to businesses are facilitated between 9am-5pm (Perth time) and residential deliveries may sometimes be received later. We make every effort to meet timed requests but cannot promise exact times.

Debra Hayes Floral engages a third party courier partner to facilitate the delivery of goods and arrangements on behalf of Debra Hayes Floral.

Debra Hayes Floral will not be liable for any loss, damage or theft in transit.

The sender will be responsible for ensuring all recipient address details are correctly communicated. If a re-delivery is required due to difficulty with delivery then extra charges will apply. In the event the flowers are returned to the store due to delivery difficulties we will contact you to organise collection.

Please give a minimum of 24 hours notice for cancellation of orders via [email protected] or phone us on (08) 9227 1865

Privacy policy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Intellectual property

The intellectual property rights in all content and imagery on this website remain the property of Debra Hayes Floral and are protected by copyright laws. You are not permitted to publish, manipulate, reproduce or copy any content found on this website. Any imagery sent to the sender/recipient is for personal use only and may not be distributed in any way.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [email protected]


Workshop bookings are non refundable if under 30 days prior to the event.

If you are unable to attend a workshop please contact Debra Hayes Floral and organise to send someone in your place.

Course bookings are final and non refundable if under 30 days prior to the commencement of the course.

Please advise any changes or requests to [email protected]

Debra Hayes Floral reserves the right to cancel a workshop or course due to unforeseen circumstances. Participants will be notified and offered a full refund or reschedule opportunity.



Quotes are valid for 30 days.
Debra Hayes Floral cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 25% payment and approval of these terms + conditions. It is your responsibility to review all event details, including the date, wedding venue, and quantities of items to be delivered.

Booking Confirmation

A booking is confirmed upon electronic signature of these terms + conditions as well as receipt of an initial non-refundable 25% payment. This initial payment is non-refundable. It is compensation for our work done to date and is required to secure our services for your date because it precludes us from booking another event on your event date. This payment will be deducted from the total owing.
Signing this agreement confirms you have proofread and approved all the details of your event. Changes to the quote can be made under the conditions outlined in the “Changes to Quote” section.

Payment Terms

The balance owing on your order is due 30 days prior to your wedding date.
Debra Hayes Floral cannot deliver any items or event designs without final confirmation of payment receipt. Payments can be made by EFT / direct deposit.

Changes to Quote

Upon accepting this quote, you are agreeing to the items and to the total value listed. Should you wish to make changes to the items in this quote, we require a minimum of 30 days notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed upon estimate. Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section. All changes must be made in writing to [email protected]

Event Cancellations

If the client decides to cancel this agreement, it must be done in writing to [email protected] at least 30 days before the event. Events cancelled within 30 days of the event date remain payable in full, regardless of the circumstance. If you cancel your event and provide more than 30 days notice, the initial payment made remains non-refundable. Moneys paid above and beyond the initial 25% payment will be refunded. We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the initial 25% payment).

Rescheduled & Relocated Events

The client must advise of any change to the event venue or event date in writing to [email protected]
We will do our best to accommodate new dates or location changes however we cannot guarantee our availability. If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 25% payment made remains non-refundable.

If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances. For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.

Price Variations

Debra Hayes Floral reserves the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices). We will make every effort to honour the original agreed price, however the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices. Any price increases will be formally advised to you in writing and a recommendation provided to the client at least 14 days prior to your event date.

Product Substitution & Availability

All flowers and foliages are subject to seasonal quality and availability.

Unfortunately we cannot guarantee availability, exact colours or shades of specific product. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability. Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design, as outlined in our supplied design inspiration. We reserve the right to substitute all products to ensure the highest quality ingredients are used. If needed, a final consultation can be arranged to discuss alternative options.

Containers and vases may change due to supplier issues, we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event. Refunds will not be given for minor changes in flower type or appearance.


Upon delivery (or collection) the client assumes all responsibility and care for your flowers and designs.

Hired Pieces

All hire items remain our property and are provided on a hire only basis, unless purchased by the customer. All hire pieces must be returned to us within 48 hours of the wedding, unless agreed otherwise.

Please advise your guests that all hired items (e.g. vases & votives) must not be removed from the venue, otherwise you will be charged the full cost of replacement of each item not returned to us. Clean, unbroken return of all hired stock is your responsibility. Lost, broken or damaged stock on hire from us must be paid for in full, by you. We reserve the right to charge an additional holding fee for hire items. We also reserve the right to charge the client full replacement costs for items damaged, lost or broken.

Photographs & Video Footage

We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing.

Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission. Any photos provided to us by your photographer will only be used by us for promotion and marketing of our business. Photographer’s credits will only be displayed if requested.

We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications.

Installations + Large Scale Designs

It’s the client’s responsibility to advise the venue / events manager regarding the scope of designs. The responsibility remains with the client to seek the required permissions from the venue to construct any hanging, suspended or other uncommon floral installations. We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.

Supplying your own vases + structures

Please check that your vases and vessels are water tight before you drop them off to us. If you are using your own archway or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all weather conditions
(wind, rain etc.). Please check with the venue manager as to how and when this can be set-up.
We won’t provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client. We cannot be held responsible for any damage done to items hired by the client.


We respect your privacy. Your names, wedding date, contact details, order information & pricing will be treated with complete privacy.
We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.

Extreme Weather Conditions

In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads and bushfire evacuations. We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job.

Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as result of weather.

Impact of COVID-19

We take public health seriously and adhere to all health and safety requirements: masks, gloves, proper sanitary measures and social distancing are a part of our basic service standards.

Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the client in writing.

Should we be required to quarantine in the lead up to your event date, we will advise you in writing and provide you with our plan of action.

Should someone from your event contract COVID-19, it’s your responsibility to advise us in writing as soon as possible.

Force Majeure

In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes. In the instance the force majeure event results in the cancellation or relocation of the wedding within 30 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement as per this Agreement (Rescheduled & Relocated Events) you agree that you will be liable for:
The initial 25% payment; and an amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.